About half the attendees at this year’s Global Leadership Summit on Friday and Saturday were first timers so it was interesting to see their reaction after the first speaker, Bill Hybels, gave the traditional opening address. I think the word “Wow” comes to mind. Bill had shared a few points about what makes a great leader, starting with “Grit”. He used the time honoured story of the little train that could. You know the one that goes “I think I can, I think I can”. There were a few other points in a quite emotional address where he also shared the story of a mentor who opened the door at the crucial time and walked with him….for 40 years.
There are always high moments and other higher moments at GLS as we all watch the story of two days of the Willow Creek conference unfold.
Horst Schulze is Chairman and CEO of the Capella Hotel Group, previously known as the Ritz-Carlton Group. His ambition was to work in a hotel from childhood. Starting as a busboy in Germany he is now their top man he still gives a talk at the orientation of new employees, telling each of them they have been specially selected to do a very important job. His message on service was very clear and also one of empowerment of the most junior employee to own a customer’s problem. He said that if an employee is not there and a bed is not made it’s a disaster. If the TV didn’t work last night tell the client to have breakfast on the house and get it fixed while they are having it. On the other hand if he is not there nobody notices.
Among other notables Brian Houston from Hillsong shared some of his story and together both of them shared that when they are low, often it’s a particular song that brings them back up from the deepest lows.
So as you can see, although the GLS is for leaders to improve their skills, it’s about all of us taking note of what we can do in our daily lives to improve the way we treat each other, going out of our way to ensure we aim for excellence in everything we do. Jesus would think so too.